Frequently Asked Questions FAQ
How do I get paid?
Drivers often ask about payment schedules, methods, and how to track their earnings.
What are the vehicle requirements?
Many drivers want to know if their vehicle meets Tugu’s standards for operation.
How do I handle customer complaints or disputes?
.Drivers may seek guidance on resolving issues with passengers or reporting incidents.
Can I choose my working hours?
Flexibility is a key reason many choose to drive for Tugu, so this is a common query.
What happens if I cancel a ride?
Drivers often ask about the impact of cancellations on their ratings or earnings.
How do I sign up with Tugu?
Signing up to earn money with Tugu is easy. Fill in your details and submit the required documents. Once your application is approved and you’re onboarded, you’ll be ready to start earning when we launch in the spring
When did Tugu service launch?
Tugu Assist launched on the 2nd of April 2025.
Do I need a smartphone to drive?
You should have a smartphone that runs at least Android 9.0 or iOS 14. If you don’t have a smartphone, our team can advise you on a budget Android phone that you’ll need to use the Tugu Driver app.
Does Tugu charge a commission?
When you complete a journey on the Tugu platform, customers will be obliged to pay you the agreed fare by using the app.
Tugu will charge you a per set commission on every recovery.
How do I get paid?
Our payment cycle runs from Monday 00:00 to the following Sunday at 23:59, after which you’ll receive a balance statement. If you’re due a payout, you’ll receive it on a weekly basis no need to wait until the end of the month.
What happens if I cancel a job?
You can cancel a trip at any time before or after you’ve been matched with a driver. learn more