What Documents You Needed to Apply

Drivers must provide the documents listed below to be considered for driving on the Tugu platform.

To ensure we can process your application and activate your account without delay, please review the following document requirements before submitting your documents.

DVLA Driving Licence

Requirements

• Must be a full licence, not provisional
• Must be a good-quality scan or photo of your current UK DVLA Driving Licence document, with all four corners clearly visible
• Your licence must be valid, and it must be the most recently issued version of the document
• Your name, date of birth, full address (including postcode) and profile photo must match your other documents
• The image you provide must be of the original document. We cannot accept photos of printouts/scans/other photos or black and white images.

DVLA Check Code

We require the check code to retrieve the PDF of the driving summary, which will be used as validation for your DVLA driving licence.

Requirements

• Must be generated on the government webpage ↗ or by calling the DVLA ↗
• Must be a combination of letters and numbers exactly as shown on the webpage
• You can upload your check code in the form of a screenshot from the gov.uk website or a photo of the code that’s either printed out or written on paper. The code is case-sensitive so if you’re copying the code by hand, please underline the capital letters

Important: Each code is valid for 21 days and can only be used once.

MOT Test Certificate

If the production year of your vehicle dates back more than 1 year, you’re required to obtain an MOT test certificate.

For Private Hire purposes, the MOT test must be completed every 6 months throughout the validity of your Private Hire Licence.

Requirements

• The vehicle has been MOT tested within the last 6 months
• The MOT test result must be a Pass.

V5C Logbook/New keeper’s slip

V5C logbook requirements

You must upload the most recent version of your V5C logbook. We can accept any page of the V5C document or an E-logbook, as long as the following information is included:

• Vehicle Registration Number (VRM), make, and model
• Registered keeper’s details (name and address)
• V5C document number

New keeper’s slip or Confirmation of Registration requirements

You can upload a new keeper’s slip or Confirmation of Registration if you have bought the vehicle recently and have not yet been issued the full V5C logbook. We can only accept these documents if:

• It’s within 2 months from the date of sale
• The document includes the registered keeper’s name and address, plus the Vehicle Registration Number
• New keeper’s slips must also include the date of sale

Important: The details on the V5C or new keeper’s slip must match your other documents.

Insurance certificate

To show proof of insurance, you must upload an insurance certificate or a temporary cover note.

Requirements for insurance certificates and cover notes

• You must be named as the Policyholder, or be listed under the section “Persons entitled to drive”
• The insurance policy must be valid
• The Vehicle Registration Number (VRM) must be named as the insured vehicle
• The cover type must explicitly state “Hire and Reward” or “Private Hire”
• The use must not be:
  • limited to a single ride-hailing operator (other than Bolt)
  • limited to rideshare
  • restricted by any time limits

If your insurance doesn’t meet these requirements, please provide an insurance supporting document with the necessary details in addition to the insurance document.

Information about supporting documents

If you or the vehicle you wish to use is not named on the insurance certificate, you must upload a supporting document. We can only accept the following documents:

• A rental agreement issued by the company you rent your vehicle from
• A permission letter issued by the company or person whose vehicle you’re using
• Driver or vehicle schedules (for vehicles insured under a rental company’s fleet insurance policy).

Requirements for supporting documents

• The document must be valid
• The document must be issued by the person or company listed as the Policyholder on the insurance certificate
• The logo and signature of the Policyholder must be present on the document

Bank statement

Submit a bank statement for the account you want your Tugu payments sent to.

The bank statement must:

• Be issued in English from a legitimate bank (only personal account is accepted)
• Not be older than 3 months
• Include the following details:
  • Your full name and address
  • Sort code and bank account number

Additional information

• Your first name(s) can be shown as your initials, but your full surname(s) must be on the statement
• Other details not mentioned above can be excluded from the photo (cropped or blurred out)

Profile picture

Your profile picture will be visible to passengers in the app and must be a good likeness to you. Pictures must meet the following requirements:

• Your face is centred in the frame
• Nobody else is visible in the frame
• The image is not blurry
• You’re not wearing a hat or sunglasses (eyeglasses and religious garments are accepted)
• The photo is taken in good lighting (try facing a light source, like a lamp or window)
• The image is taken against a light background
• The photo is taken with the camera at eye level